Frequently Asked Questions
Browse this page to find answers to some of our most commonly asked questions. If you can’t find what you’re looking for here please feel free to give us a call or shoot us an email. Contact Us today!
What is a setup fee?
For almost every print job where the customer provides artwork, we have to do some “cleanup” work to the file before we can send it to production. This can be things like spelling, images, alignment, bleeds or layouts. The fee covers the time it takes to make sure you get exactly what you’re expecting.
What payment methods do you accept?
We accept Credit Card, Paypal, Check, Money Orders, and Bank Wire. We accept credit cards in the form of Mastercard, Visa, American Express and Diners.
What file types do you accept?
We prefer to receive PDF files which are flattened, include bleeds, no crop marks, and with embedded fonts. Find more information about creating your own artwork on our design guideline.
When will my order ship?
Your order will ship within one business day from the date you placed the order. Transit time will vary depending on the shipping method and destination, but generally, your products will arrive in five to seven business days (statewide).
What are your hours of operation?
General hours are:
9:00am to 5:30pm, Monday to Friday.
Do you ship internationally?
At this time we only ship within state.
What type of security do you use to safeguard personal information?
We use high-grade 256 bit encryption to secure all transactions.
How do I track my package?
You will receive your tracking number via email as soon as it becomes available. Your tracking number will also be listed in your account. Tracking results should start to appear after the shipping carrier picks up the package from our warehouse.